A booklet with information on preventing aggression during workplace transportation.
Employers in the passenger transport sector.
Preventing violence in workplace transportation.
The booklet describes various steps to ensure the safety of your workers. The first part describes general measures:
- Technical measures such as lighting, emergency call devices, and video surveillance
- Organizational measures such as teamwork, public relations, and campaigns
- Personal measures such as training, instruction, and support following traumatic events
The second part gives specific information for:
- Ticket controller
- Safety staff
- Customer service
- Security transport
An appendix describes German rules and regulations.