Safety measures to prevent aggression and violence in passenger transport

The booklet describes various steps to ensure the safety of your workers. The first part describes general measures:

• Technical measures such as lighting, emergency call devices, and video surveillance
• Organizational measures such as teamwork, public relations, and campaigns
• Personal measures such as training, instruction, and support following traumatic events

The second part gives specific information for:

• Drivers
• Ticket controller
• Safety staff
• Customer service
• Security transport

An appendix describes German rules and regulations.