February 4, 2014
|
Vehicles
Bus
Taxi
|
Risks
Driver
What is it?

A booklet with information on preventing aggression during workplace transportation.

Who is it for?

Employers in the passenger transport sector.

What is the benefit?

Preventing violence in workplace transportation.

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Safety measures to prevent aggression and violence in passenger transport

Getting Started

The booklet describes various steps to ensure the safety of your workers. The first part describes general measures:

  • Technical measures such as lighting, emergency call devices, and video surveillance
  • Organizational measures such as teamwork, public relations, and campaigns
  • Personal measures such as training, instruction, and support following traumatic events

The second part gives specific information for:

  • Drivers
  • Ticket controller
  • Safety staff
  • Customer service
  • Security transport

An appendix describes German rules and regulations.