What is it?
A booklet with information on preventing aggression during workplace transportation.
Who is it for?
Employers in the passenger transport sector.
What is the benefit?
Preventing violence in workplace transportation.
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Getting Started
The booklet describes various steps to ensure the safety of your workers. The first part describes general measures:
- Technical measures such as lighting, emergency call devices, and video surveillance
- Organizational measures such as teamwork, public relations, and campaigns
- Personal measures such as training, instruction, and support following traumatic events
The second part gives specific information for:
- Drivers
- Ticket controller
- Safety staff
- Customer service
- Security transport
An appendix describes German rules and regulations.